Refund policy

Returns & Refunds Policy At Thermaux, operated by ZAN COMMERCIUM LLC, we stand behind the quality of our premium wellness products. If you are not completely satisfied with your purchase, we offer a straightforward return policy.

30-Day Return Window: You have 30 days after receiving your item to request a return.

Return Eligibility & Process: To start a return, you must first contact us at contact@thermaux.com. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unused, unassembled (if applicable), and in its original packaging. Proof of purchase is required.

Please note that authorized returns must be sent to the following address: ZAN COMMERCIUM LLC, 254 Lynnway APT 144, Lynn, MA, 01901, USA

Restocking Fee & Return Shipping Cost: Please note that due to the specialized handling, high-value nature, and freight logistics associated with our products (including Saunas), all returns are subject to a 20% restocking fee.

Furthermore, the customer is responsible for all return freight/shipping costs unless the return is due to a verifiable manufacturer defect or shipping damage reported within 48 hours of delivery. We recommend using a trackable shipping service and purchasing shipping insurance.

Order Cancellations: Orders can be cancelled for a full refund within 24 hours of placement, provided they have not yet been processed or shipped by the manufacturer. Once processed or shipped, standard return policies apply.

Damaged or Defective Items: As stated in our Shipping Policy, you must inspect the delivery before signing. If the item arrives damaged, note it on the delivery receipt and contact us immediately (within 48 hours) at contact@thermaux.com with photos. We will arrange for replacement parts or a full replacement at no extra cost to you.

Exceptions / Non-Returnable Items: We cannot accept returns on custom-ordered items, personalized items, sale items, or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method (minus the 20% restocking fee and initial shipping costs if applicable) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, please contact us.